FAQ

I just made an order. When will I receive my Chez merch?

Don’t worry Chooky, your merch will leave our warehouse in 1-5 business days, heading your way. Check the shipping time approximations on each individual item's product page to find up-to-date shipping info. There are delays with the postal system due to COVID so at the moment we recommend Express option (at checkout) unless you're happy to wait.  

 

For international; circumstances can change rapidly in this highly volatile environment, so these dates may be subject to change. Note also that time in customs is not included in our delivery time estimate and is outside of Australia Post’s control.

    Please note that Wentworth Merchandise can't be held responsible for delays by postal systems after it leaves us so all dates listed are recommended dates only.

    How do I know where my merch is?

    You will receive a tracking email as soon as your merch gets picked up by the courier so keep an eye out in your emails.

    How do I know if you ship to my area?

    We try to cover most of Australia, America, Canada, New Zealand, Europe and the U.K. Enter your postcode at check out and if you get an error, send us an email and we will see what we can do. Email us at info@wentworthmerchandise.com

    I need to speak to Chez, how do I do this?

    Well Chez is kinda busy but you can email us at Wentworth Merch at info@wentworthmerchandise.com and we can pass along important info. Otherwise you can book Cherylyn for a cameo or chat with her directly for a fee at www.cameo.com/cherylynbarnes

    Do you offer returns?

    We do not accept returns, exchanges or refunds for change of mind. 

    If we accidently send the wrong item or it’s damaged, we will send you a replacement. We might ask you to send the item back to us so keep it in the same condition you received it in. 

    If you think you have received something in error, please email us at info@wentworthmerchandise.com and we will help you out.

    Can I change my order once I've placed it?

    If the order hasn’t shipped, we will do whatever we can to keep you Chookies happy so send us an email as we will see what we can do.

    Please note we generally get back to you within 24/48 hours.

    Complaints, feedback, comments?

    Please email us info@wentworthmerchandise.com and we will be able to help you out.

    I’ve got some ideas about really cool Chez merch. Who can I tell?

    Email us at Wentworth Merchandise at info@wentworthmerchandise.com and we'll talk to Chez and see what she thinks!